Rafting - Shotover River Queenstown
Shotover River White Water Rafting Queenstown
All prices shown in NZD$.
Genuine Customer Reviews powered by 
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We had a great time!
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We had a great time! Great scenery and knowledgeable guides
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You took payment for kayaking and then advised me by phone that it was fully booked and asked me to choose another day - which was not a valid option for me. It appears you do this as an attempt to secure the money instead of showing non availability on your website - which would be very simple to do.
Following a conversation with your very helpful staff member who phoned me with 5 minutes - thank you - you refunded me about $6 less than you charged me - not the biggest deal but it’s questionable to make $6 from every customer you lure in on a non- availability without providing any service.
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You were unable to honour the booking
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An excellent experience. Mark was a great guide, and it was great having a small group, made the day so much better and easier.
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A lot of fun going down the shotover river. Was an awesome day with many highlights.
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Had the wrong information on the meeting location almost made us late as it was shut also incorrect information re go pro you are not allowed to use them (one of the key reasons we booked) river was pretty low at the time more grade 3-4
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Was a simple purchase process
Reply from Everything Travel Group
Hey Juliet,
Thanks for taking the time out to leave us some feedback. Sadly the rafting company has two shops in town, Go Orange changed the shop in which they were conducting their check-in recently. We did check through all our previous bookings to ensure tickets had their new shop address on, but it looks like yours slipped through, so we apologise for this. Fortunately, the shop is just on the next street across, so I hope the Go Orange staff redirected you to the other base. With regards to providing you with the wrong information for the use of Go-Pros we have investigated this as our listing does not mention that this is possible. We struggled to find where you gained this information and after a thorough search found a Q & A from 2016 in which we replied saying they can be used. Unfortunately regulations changed over the last year meaning that they were not allowed. Sorry that you read this outdated question and took this as a fact, but as you can see there is no mention of this on the official listing. For these kinds of enquiries, it's always best to pop up on Livechat where we can provide you with up to date information. We have removed this question to ensure no future customers experience this disappointment.
Everything Travel
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Great service online and on the phone
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Quad biking and white water rafting were superb!
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Tried calling to change my booking but could never get thru!
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Excellent crew who paid lots of attention to safety. Well done. Our guide Rob was patient and excellent throughout.
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Great customer service and in a safe environment
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Despite the low water the team made a great experience for us
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The trip was really well organised and from the time we were picked up till we were left off four hours later, we had a ball.
Instructors were great fun and while they left us in no doubt that there was danger involved, you always felt in safe hands if and when something went wrong.
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Great value for 4 hour trip including an epic bus trip and rafting
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All bookings were confirmed quickly and when we arrived for each activity they had all of our details so made checking in easy. Everything Travel was an easy way to see all that was on offer in Queenstown so you could then choose your favourites to book.
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Thrilling. Even though it was winter the only bit cold was my feet! Amazing scenery, the chopper ride was exhilarating and the rafting was just awesome. Definitely a sense of achievement at the end. Adam our raft guide was very friendly and made the experience a lot of fun
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The vouchers are easy to use and the operator reply quite fast. They will try to accommodate my requests and give suggestions to ensure I have enough time for another activity.
I bought 4 activities from them for my family.
Look for combo they are much cheaper.
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We did not enjoy the rafting as it is not up to our standard.
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Easy to use and the discount for more activities made it an easy decision to book through Everything Travel-New Zealand
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Great fun and everyone was nice and looking to ensure you had the best possible experience. Only downside was that the river was at very low levels so the rapids were very few and far between.
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Never been rafting before and thought I might be too old at 67 but it was amazing and the guides were superb. Anyone could do it. Lynda
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Never been rafting before and thought I might be too old at 67 but it was amazing and the guides were superb. Thanks guys.
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You have excellent products and customer services. My only fault with you guys is your prices of photo and video there so expensive.
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Very good i will be coming back in spring to do the rafting again.
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Service was top notch.
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More rapids would of more enjoyable.
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They were informative, good attitude
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Was excellent from start. Bus guy was funny and good and our rafting instructor was professional and overall the whole experience was great!
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very reliable service
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the best activity
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Belinda in particular was so helpful and wonderful customer service! Everything run so smoothly thank u x
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agent told us he would hold a spot for 7 of us for a few hours for an activity and within 1 or 2 hrs he gave it to someone else.
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Easy to book.
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Prompt advice
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Worth the adventure!
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Easy
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Great fun
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Great
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Great activity, but I was treated like I had done it before - a lot of things I was expected to know. A little more care and explanation would have topped the experience off!
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Great service. Very professional
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The rafting was awesome. Right from the trip down skippers canyon road to the river. Great guides, and a lot of fun. Cheers guys
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Convenient to book all activities on one website.
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The service for both were great
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I was just disappointed with the rafting - it was just a paddle down a river, nothing exciting as the water level was low and I think we should be told this beforehand
Reply from Everything Travel Group
Hi Sally. Thanks for your feedback and I'm sorry to hear you didn't enjoy the rafting. You're right, the river & water levels were quite low when you rafted so it would not have been as exciting as when the water levels are higher. That being said, there are several rapids during the trip that are usually better when the river is low.
I have passed your valuable comments onto the team at Queenstown Rafting who operate the tour so they can continue to develop and improve.
Callum Goodall
Everything Travel Group
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Everything worked well even though the sky dive was rescheduled due to weather.
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Superb Experience
Latest Questions about Rafting - Shotover River (Queenstown)
Hi
Is there any way to do white water rafting on either 1/10 2/10 or 3/10 this year please?
Hi on Monday the 16th in January I did the shot over white water rafting and have still not received the photos, someone from my group email just over a week ago and they got a response saying it will be a couple more days, this has now been over 2 weeks and it is getting a bit ridiculous, every other activity done in Queenstown gave them to us instantly or within that day of the activity. Looking forward to hearing back.
What are typical Shotover river conditions in late May? I've rafted it once before, but that was over 20 years ago in January. It was challenging enough for a first timer then; just wondering how it might compare in May. Planning a trip for 2023...
Hi. Travelling to Queenstown late August 2022. Seems unable to book white water rafting with any operator listed on Google. Do you know why? Thank you
Comments
Thanks for you're enquiry into the epic White Water Rafting tours in Queenstown & NZ! Late August is still very much wintertime in NZ so it's just a bit too cold for Rafting. Most of our rivers are snow or glacial melt fed so very cold even in the summer months.
Good morning
Can you advise if the Shotover River Helicopter Ride and White Water Rafting offer will be available in June of this year for a family of 4?
cheers
Chris
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Thank you for your question about the Shotover Rafting, rafting unfortunately is not operating this winter in 2022 due to the effects of covid and tourism.
We're coming in mid November when presumably the river is much quieter, is it still a white water thrill then?
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No this is still very much a white water thrill. The Shotover River Rafting really requires some involvement from you so does feel like a challenge.
What is the difference between you and the other raftcompanies that have rafting in shotover river?
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We send our customers to a company called Challenge Rafting who along with Queenstown Rafting are the only two companies operating rafting on the Shotover River in Queenstown. In fact, they use the same guides and rafts so in essence there is really only one rafting operator on the Shotover River. Many years ago there were a number of rafting companies competing on the Shotover River however over the years for safety and logistics these were all amalgamated into one operation.
There is one other company called Family Rafting that operate gentle kid friendly rafting on the upper Shotover River but this is not on white water and its on a different part of the river. You have the option of booking a heli flight into the start of the rafting (helirafting) or to take the bus into Skippers Canyon (straight rafting).
Hi,
Wondering if you could tell me whether there is any whitewater rafting available for 8 & 10 year olds? They've rafted before in Nepal and loved it - both great swimmers.
Many thanks
Kirsty
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Hi Kirsty. Unfortunately the minimum age for white water rafting in New Zealand is 13 years old. There is another company in Queenstown that operates family rafting in very gentle rapids but it might be a bit tame for your kids if they are strong in the water.
Otherwise there is another option called Riversurfing. Its more intense than rafting and they do allow kids over 7 years old to do this with parental consent. They get their own guide and only up to 2 kids under 12 can go on any one trip.
Hi, I am coming to Queenstown at the start of August and was going to book when I got there. Should I book earlier? Will activities like these book out?
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Hi Kristen. It's a good idea to book activities in advance before you arrive in Queenstown as the rafting is pretty popular and sometimes large groups can book out the rafting several days in a row. I'd suggest picking a date that you want to go rafting and booking it via our site and then if you decide closer to the date or once you are in Queenstown that you want to change this date then we can do this for you free of charge. I also recommend booking for the afternoon trip rather than the morning as its more enjoyable rafting once the afternoon sun is at its warmest. You can also combine other activities with the rafting such as the Shotover Jet, bungy jumping, skydiving etc that will save you some time and money.
How much is it for photos?
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Hi Shelley, there are various photo packages that are available for purhcase on the day of your Shotover Rafting trip. If you just want to purhcase the photos they are $39, if you want them on a DVD the price is $49 and if you want your photos and video on a usb stick the cost is $69.
Do you need to wear anything special when rafting during mid April?
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Hi Christopher, you will just need your swim wear and a towel and everything else will be provided for the Shotover Rafting excursion. You will want to take some warm clothes with you to put on afterwards as well.
Hi, is the Shotover River suitable for people who can swim but who are absolute beginners with zero rafting experience?
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Hi Alex, you do not need any rafting experience to raft the Shotover River you just need to be confident in the water.
Hi just wanting to know what time you would be back in queenstown if you went in the morning?
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Hi Natalie, you will be back in Queenstown by 12.30pm at the latest after the morning Shotover Rafting.
Do you need to wear anything special when rafting in winter?
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Hi Melissa, no you don't have to take anything special with you for the winter. You will be provided with waterproof booties, a full length 5mm wetsuit as well as a 5mm jacket, spray-jacket and life jacket. These should keep you adequately warm and the paddling action certainly keeps the blood flowing too. We have additional neoprene socks and gloves for the winter rafting. You will need a swimsuit and a towel. There are showers and a sauna after the trip
Hello
When it's snowing is this something that still goes ahead?
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Hi Hayley. The Shotover River rafting in Queenstown will still go ahead if it is snowing however during winter the only access to the rafting is by helicopter (heli rafting) and if it's snowing the helicopters probably wont be able to fly. If this happens then the rafting will be cancelled also as there is no access via the Skippers Canyon road in winter. If your rafting is cancelled then you can reschedule for another day or receive a full refund.
rating
93% of new customers that used Everything New Zealand to provide advice and securely book their NZ activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in New Zealand! All the best & stay safe!
Posted 29-Mar-2020