Q&As

The Onsen Hot Pools in Queenstown is a private experience, so each cedar hot tub is located in its own private room.

Comment by: Everything New Zealand on 30th Dec 22 at 09:03

Towels are provided for you in the pool room at Onsen Hot Pools, so there's no need to bring your own! You can also read about everything you need to bring to Onsen Hot Pools in our blog post. Just head to Help & Info - Blog.

Comment by: Everything New Zealand on 29th Dec 21 at 09:56

The Onsen Hot Pools in Queenstown are a great experience to gift to friends or family. You can purchase a gift voucher for Onsen Hot Pools by navigating to the 'Gift Voucher' tab underneath the main image on the Onsen Hot Pools page of Everything New Zealand.

Comment by: Everything New Zealand (Rosie) on 2nd Apr 24 at 17:00

We have a 72 hr cancellation policy for the Exclusive Onsen Hot Pools Queenstown

Comment by: Everything New Zealand on 22nd Jul 23 at 19:40

The pricing on this listing is for the Original Onsen experience, which includes a retractable roof. If you would like to book 1 pool for 2x adults, you would need to select 1 unit of 2x Adults. This allows you to book one private Original Onsen pool for the two of you.

Comment by: Everything New Zealand on 2nd Feb 23 at 12:47

The Exclusive Onsen Hot Pools in Queenstown is open from 9am to 10pm daily, so pools are available to book at the sunset and after dark.

Comment by: Everything New Zealand on 22nd Jul 23 at 19:43

Unfortunately, accommodation is not included with the Onsen Hot Pools. You would need to organise your accommodation in Queenstown separately.

Comment by: Everything New Zealand on 16th Mar 23 at 13:00

In January, the sun sets at around 9:30pm, so the best time to book the Exclusive Onsen Hot pools in Queenstown would be at 9pm.

Comment by: Everything New Zealand on 22nd Jul 23 at 19:48

Due to health and safety reasons there is a maximum limit of 4 x people per pool room at Onsen Hot Pools in Queenstown.

Comment by: Everything New Zealand on 13th Apr 22 at 10:30

For health and safety reasons, children under 5 years old are not allowed to enter the pool rooms at Onsen Hot Pools. Children aged 5-11 years are allowed at Onsen Hot Pools between 9am and 4pm only. The pools are for adults only (over 12 years) after 5pm. 

Comment by: Everything New Zealand on 26th Mar 22 at 15:33

In Queenstown, the sun sets at around 8 pm in October.

Comment by: Everything New Zealand on 24th Sep 21 at 10:13

Thank you so much for your enquiry. Sunset is around 6:30 pm here in Queenstown in mid-September, so probably the best time to book the Onsen Hot Pool would be 4 or 5 pm. Please note that pre-booking is required.

Comment by: Everything New Zealand (Rhiannon) on 10th Aug 21 at 10:58

Unfortunately, no one younger than 5 years old is allowed in the Onsen pool rooms, this is due to health and safety reasons.

Comment by: Everything New Zealand (Rhiannon) on 5th Jun 21 at 17:21

Thank you for your question about Onsen Hot Pools. When you book online and select a time, we will then contact you with the booking confirmation.

Comment by: Everything New Zealand (Rhiannon) on 21st May 21 at 17:44

Yes, all Onsen Hot Pools offer an amazing view over the Shotover River & surrounding mountains.

Comment by: Everything New Zealand (Rhiannon) on 2nd May 21 at 12:16

Thank you so much for your enquiry. You can add the Change & Cancellation Protection to your booking at checkout for $15 NZD. Like this, you are entitled to a 100% credit note or 75% refund in case you are unable to travel due to any covid related travel restrictions. Of course, we can also reschedule your booking to a different date. 

Comment by: Everything Queenstown on 17th Apr 21 at 17:59

Thank you so much for your enquiry. We are open daily and we still have a few private hot pool sessions available. I will send you an email with the available times.

Comment by: Everything Queenstown on 14th Mar 21 at 15:42

Transport is available on limited departures due to high demand

Comment by: Everything Queenstown on 31st Dec 20 at 15:01

Hi, and thanks for getting in touch about the Onsen Hot pools in Queenstown. The prices displayed are the cost for the pool based on the number of people you have selected it for. For example, the day time pool prices are: 1 adult NZD$87.50 2 adults NZD$126.00 3 adults NZD$174.50 4 adults NZD$212.00 And the evening pool prices are: Private Pool Evening inc Lanterns: 1 adult NZD$107.50 2 adults NZD$150.00 3 adults NZD$198.50 4 adults NZD$236.00

Comment by: ETG on 30th Nov 20 at 10:15

Thank you so much for your enquiry. We would be pleased to make a reservation for you for the Evening Onsen Hot Pool with lanterns. When would you like to book?

Comment by: Everything Queenstown on 6th Oct 20 at 12:25

Hi, thanks for gettinging in touch about booking the evening Onsen hot pools. If you click any time in the pricing table below, you will then be able to select between all the available times on that day. If you still have any trouble, feel free to contact us on livechat or email us on [email protected]

Comment by: [email protected] on 18th Sep 20 at 15:57

The special deals are only available for the morning slots between 8:30 am - 12 pm.

Comment by: Everything New Zealand on 1st Sep 20 at 17:37

The onsen is a very popular activity for any time of the day. It is usually popular at night time as you are able to see the night sky, though any time is beautiful. The sun doesn't set where the onsen pools are located though it is still a very scenic area.

Comment by: Everything Travel Group (Elise) on 14th Oct 19 at 10:56

The Onsen Hot Pools are located at 160 Arthurs Point Rd, Arthurs Point 9371. This is a 15-minute drive from the centre of town.

Comment by: Shelley- Everything Travel Group on 5th Sep 19 at 08:10

Yes that is correct. A child rate only applies to children 5 - 11 years. Any Children under 5 years of age are not permitted in the pools at any time and kids aged 5-11 years are not permitted in the pools after 5 pm.

Comment by: Shelley - Everything Travel Group on 7th May 19 at 07:30

Hi Dan, Onsen are getting booked up months in advance this winter so there will definitely be nothing available at this late stage. Sorry about that!

Comment by: Alicia - Everything Queenstown on 6th Jul 18 at 14:35

Hi Kimmy, absolutely! The pools are completely private so you have a little room with a shower in it and the hot tub all to yourself :)

Comment by: The Everything Travel Group (Sally) on 23rd Apr 18 at 08:00

Hi Rowena, shuttle services are only available for pools booked on the hour so for an 8pm pool, you would need to meet the shuttle outside the Station building at 7.30pm

Comment by: The Everything Travel Group (Sally) on 22nd Mar 18 at 16:54

Hey Liz, Towels are included if you upgrade to the tandeki package. Otherwise you will need to bring your own.

Comment by: Alicia - Everything Queenstown on 29th Oct 17 at 20:13

None of the Queenstown tour operators offer child minding services and there isn't a child minding facility at the Onsen hot pools however there is a child minding service in Queenstown that can look after your child for an hourly rate. See the link below for more details:

Queenstown Child Care for Travellers

Comment by: Everything Travel Group (Callum) on 22nd Feb 17 at 20:56

You cannot see as much at night from the Onsen hot pools but if the moon is out and the sky is clear then you can still see some of the landscape. The candles don't effect your ability to see outside too much as they aren't especially bright. The hot pools in Queenstown are really busy at night during winter so we do recommend booking well in advance.

Comment by: Everything Travel Group (Callum) on 25th Jul 16 at 15:00

Hi Jenna. You can regulate the heat of the Onsen hot pool in Queenstown by adding cold water from the tap above the hot pool.

Comment by: Everything Travel Group (Callum) on 7th Apr 15 at 21:47

Hi Anne, unfortunately the Candle Package won't be available at that time as it will still be light at 8pm and 9pm in January so the candles are only available for 10pm pools. You would still be able to have the indulgence pack at 8 or 9pm though.  

Comment by: Everything Travel Group (Belinda) on 11th Sep 14 at 15:12

Hi Manny. Onsen are not licensed so you are unfortunately unable to bring in alcoholic drinks to the pools. You are welcome to bring water or soft drinks with you just not alcoholic drinks. 

Comment by: Everything Travel Group (Belinda) on 14th Jul 14 at 13:49

Hi AJ. Yes all the Onsen hot pools in Queenstown are private. One hour is the standard length of time you can book the hot pools for and this is sufficient for most people although you can extend the time when you are there if there is availability. If you book at night after the sun goes down (after 9pm in summer and 5pm in winter) then you can also book the candlelight package. The indulgence or pamper packs are available at any time.  The bus will pick you up from out the front of the Station building in central Queenstown 30 minutes prior to your booking and bring you back afterwards. 

Comment by: Everything Travel Group (Callum) on 3rd Jun 14 at 15:06

Hi Lena

If you would like to do the Onsen Hot Pools in Queenstown during December then I would suggest booking the last trip time of 9pm. This will ensure you are going during the late evening as it gets darker. You do not have to book the candle light package with this time if you don't want to.

Comment by: Everything Travel Group (Kris) on 5th Oct 13 at 12:13

Hi Jen, Onsen Hot Pools child age is from 5-15 years and children must be accompanied by an adult.

Comment by: Everything Travel Group (Belinda) on 5th Feb 13 at 16:43

Hi Clarissa,

I'm sorry the pools are having renovations made to them and will not be available until after the 19th November.

Comment by: Everything Travel Group (Nigel) on 3rd Nov 12 at 13:37

Does this mean they are closed during the Queenstown marathon 2018?

Comment by: Jan Bethell on 4th Jun 18 at 12:45

Heya, The Queenstown marathon is on 17th November which is during this reservation time yes.

Comment by: Alicia - Everything Queenstown on 4th Jun 18 at 13:03

Hi Christian, the Onsen Hot Pools are still very popular throughout September so I would still recommend booking at least a few days in advance and if possible even a week in advance in order to sercure your desired booking time and date.

Comment by: Everything Travel Group (Belinda) on 29th Aug 12 at 14:48

Hi Errol, yes you certainly can include more than one optional extra at the Onsen Hot Pools. You can include as many as you like.

Comment by: Everything Travel Group (Belinda) on 12th Jul 12 at 13:15

Hi Katherine, your one year old is free up until 3pm. Bookings after 3pm incur a $10 charge for infants at Onsen Hot Pools. 

Comment by: Everything Travel Group (Belinda) on 4th Jul 12 at 16:27

Hi Ari. All the Onsen packages are for 2 people unfortunately however you can purchase drinks for $3, aromatherapy burner for $5 or hire a large cotton spa towel for $3.

Comment by: Everything Travel Group (Callum) on 30th Jun 12 at 14:43

Hi Aimee. If you book the Onsen hot pools in Queenstown there are lights you can turn out. At night time if the moon is out then you don't need the lights on at all.

Comment by: Everything Travel Group (Belinda) on 23rd Jun 12 at 11:30

Hi Lisa, yes it certainly is, you just need to note it in the "additional information" field when you make your booking for the Queenstown Onsen Hot Pools and we will arrange it for you. If there is 2 of you booking for a pool it will cost $144 for you both for 2 hours. The cost is $40 each for the first hour and then $16 each per additional 30 mins. The Onsens are fabulous in winter!

Comment by: Everything Travel Group (Belinda) on 14th Jun 12 at 11:46

Hi Shareena, the Candlelight package at Onsen is an additional $20. If you want to book this you just have to let us know in the 'additional information' box when making your booking and we will arrange this for you.

Comment by: Everything Travel Group (Belinda) on 30th May 12 at 14:32

Hi Jackon, Onsen Hot Pools do provided transport that departs from a central location in Queenstown but not accommodation. The pick up point is outside the Station Building on the corner of Shotover St and Camp St which is only 1km down the road from Pinewood Lodge.

Comment by: Everything Travel Group (Belinda) on 7th May 12 at 10:23

Hi Carolyn. The Sunset changes significantly during the year depending on the season. During late May and early June sunset in Queenstown is approximately 5pm so if you book your hot pool for 4pm you should get a bit of sunlight and dark.

Comment by: Everything Travel Group (Callum) on 25th Apr 12 at 18:10

Hi Janne you would need two pools. Up to 4 people may share 1 pool at Onsen Queenstown

Comment by: Everything Travel Group (Belinda) on 6th Apr 12 at 10:36

Hi Teagan. Yes unfortunately the maximum number of adults allowed in an Onsen Hot Pool in Queenstown is 4. You really wouldn't want anymore in there as it would be too congested. If there are 5 of you then you will need to book 2 pools, 1 for 3 adults and 1 for 2 adults.

Comment by: Everything Travel Group (Callum) on 2nd Apr 12 at 15:34

Hi Andriy yes one hour in the Onsen Hot Pools is generally enough. If you are getting transfers from Queenstown they pick you up half an hour before your pool time so that gives you enough time to get organised when you get there. If you want to book for two hours you are more than welcome to you just pay for the pool again for the second hour.

Comment by: Everything Travel Group (Belinda) on 29th Mar 12 at 16:05

Hi Kyra, yes that is correct. The Onsen Hot Pools are secluded private pools so your bathing suit is optional.

Comment by: Everything Travel Group (Belinda) on 19th Mar 12 at 15:20

Hi Cathy. The Candlelight package at the Onsen Hot Pools in Queenstown costs $20 extra. If you wish to book this then you need to book a late time (ie after the sun has gone down) and mention that you wish to book the candlelight package in the 'additional information' window in the booking page.

Comment by: Everything Travel Group (Callum) on 31st Jan 12 at 18:37

Hi Orquidea.
Yes we do accept American Express (Amex) payment for Onsen Hot Pool bookings and all other activities listed on our website. When you get to the Check Out page simply add your card details and click 'process my booking' and if your payment is successful a screen will appear showing that your payment has been made and we will then email your e ticket and booking confirmation.

Comment by: Everything Travel Group (Callum) on 28th Dec 11 at 14:59